FAQs

FAQs

In this section, you will find the answers to some of the Frequently Asked Questions that we have had to respond in the past. If your query is not addressed in this section, please do not hesitate to contact us via our website, via email at info@endunamoo.co.za or by telephone at +2711 312 0690.

We will be happy to receive your call and respond accordingly to it – we might even add it on the FAQs below, therefore be on the lookout for any updates.

Q1.1: How do I process the registration?

A: All registrations can be done by clicking this link: https://myuniverse.endunamoo.co.za/register/. Should you encounter any problem, please contact one of our friendly caretakers or the online controller, using the contact details available under ‘Contact Us’.

Q1.2: When does the registration open and when does it close?

A: Registration for all our programmes is open throughout the academic year. You may register at any time of the year. You can then access the recording for all the missed classes through the student portal.

Q1.3: Your registration form is a bit long; do you require all that information?

A: Yes, we aim to provide a service beyond academic support, and for us to do so, we require information that helps us to do so, e.g. we require your address to ensure that whenever we need to deliver materials to you, we have the correct address and also should you need transport, we would be able to provide you with an accurate quotation.

Q1.4: Why do you require a minimum amount when I register?

A: We require the registration fee to defray the expenses related to printing and courier of course materials as well as setting up an online user profile.

Q1.5: I have not decided if I would like to be a candidate with Endunamoo; is there any way that I can view the videos prior to finalising my decision?

A: Yes, however you will need to register a user profile on the student portal by providing us with basic information such as names, programme and contact details. Once done, you will be able to view demo videos for the programme in which you are interested.

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Q2.1: After the registration has been processed how do I make the payment?

A: Once the registration has been processed, an invoice is immediately and automatically generated and sent to the email address you used during the registration process. The invoice contains our banking details as well as the email address where proof of payment should be emailed to ensure speedy processing of your registration. Payment can be done either through direct deposit or EFT. Please note that direct deposit incurs charges.

Q2.2: How much are the course fees and what is the payment plan?

A: The course fees for all courses as well as the payment plans are available on the website under the specific programmes.

Q2.3: Are the course fees stipulated on the website and marketing material all-inclusive fees?

A: Yes, the stipulated fees for full support programmes include fees for lectures, assessments (writing, marking and review sessions), tutorials, revision course, supplementary courses, printing for respective course material, refreshments, online programme and administration fees. However, the stipulated fees exclude transport / shuttle after the evening class, shipping for the BCTA programme and international courier fees. Please see the FAQs categories for ‘Courier’ and ‘Transport’ for the specific charges.

Q2.4: I am currently registered for a full programme and I noticed that Endunamoo charges a separate fee for the revision and/or supplementary programme. Do I pay extra fees for these other programmes?

A: No, as a registered candidate you do not pay extra fees for the revision or supplementary course as it is included in the course fee. This policy however, is applicable to the respective module for which you are registered, e.g. if you are registered for CTA – MAC48612, this will cover the revision and supplementary programmes for that specific module. You will therefore be charged should you wish to be enrolled into the revision or supplementary programme for another module, say, CTA – FAC48613.

Q2.5: What if I deregister as a candidate with UNISA for whatsoever reason; do I still need to pay Endunamoo, or if my Endunamoo account is fully paid up, do I get a refund?

A: Generally, most of our programmes have a portion of the fees that are non-refundable, and also provide for a date by which you are entitled to a refund (subject to stipulated penalties in line with the general payment arrangement). Please visit the fees page for the respective programme to familiarise yourselves with these terms and conditions prior to finalising your registration. If the circumstances that led to your deregistration were extreme and beyond your control, we can enter into a concession to roll forward a portion of your fees into the following academic year. A request to have your fees rolled into the following year will depend on various factors, including the timing of deregistration with UNISA, the reason for the deregistration and any other relevant factors.

Q2.5: How much refund do I get if I deregister before the course ends?

A: Generally, all our programmes include a registration fee which, under no circumstances, is refundable. Prospective candidates are therefore strongly encouraged to engage with our support team and the demo videos available prior to registration and enrolment into our programmes. Furthermore, some programmes have a general no-refund policy and others have a date by which the refunds could be requested and paid. If the programme provides for a refund, please note that refund would be calculated by taking the full amount paid by the candidate up to date of deregistration, less all the payments due as per the standard payment plans for the programme, i.e. based on the gross course fees excluding any discounts to which you were entitled. A part month shall be considered a full month for the purpose of calculating the refund due to the candidate. Please visit the fees page for the respective programme to familiarise yourselves with these terms and conditions.

Q2.6: I have previously benefited from Endunamoo’s data reimbursement programme and I now wish to deregister for the programme, am I liable to pay back the benefit accrued to me?

A: Yes, any benefit you received under the data reimbursement programme will become due and payable by yourself. If a refund is due to you upon deregistration, the amount of the refund will be reduced by the recovered  amount credited to you in accordance with the data reimbursement programme.

Q2.7: I have previously benefited from Endunamoo’s discounted textbooks package and I now wish to deregister for the programme. Am I liable to pay back for the benefit accrued to me?

A: Yes, any benefit you received under the discounted textbooks package will become due and payable by yourself. The amount payable would be calculated as the difference between the cost of the textbooks as determined with reference to Takealot’s price list less the amount paid by you when you acquired the books from us. If a refund is due to you upon deregistration, the amount of the refund will be reduced by the resultant difference as calculated above.

Q2.8: My employer is paying my tuition fee on my behalf, what is required from me

A: Confirmation from your employer that they will settle your tuition fees, please use the standard letter available under your profile under MyUniverse once you have added your profile to email to your employer and copy finance@endunamoo.co.za. . However, the account remains your responsibility, if for whatever reason, the employer does not settle the account in full.

Q3.1: Is EPC accredited by SAICA?

A: Yes, EPC was accredited by SAICA in April 2020 to offer an APC Professional Programme.

Q3.2: What does the accreditation of EPC mean?

A: The accreditation is an affirmation of the team’s capability to deliver a high-quality professional programme to prospective candidates seeking to sit for the APC. It also grants EPC the right to issue candidates with certificates of eligibility that are valid for three years from issue.

Q3.3: Does the accreditation mean that I can register my BCTA and CTA directly with Endunamoo?

A: No, EPC is only accredited to deliver an APC Professional Programme. The sister company, Endunamoo School of Accounting, is not a SAICA accredited institution but instead only offers support courses to distance learning candidates – therefore candidates are required to first register with a SAICA accredited higher education institution and only register with Endunamoo for support courses in the form of lecturing and tutorial programmes. Furthermore, Endunamoo Board Course offers ITC preparatory courses that do not require accreditation from SAICA.

Q3.4: What confidence do I have that EPC will help me develop the professional skills I need for success in the APC?

A: EPC is led by an experienced executive and its professional programme is delivered by a professional team that has successfully delivered BCTA, CTA and ITC programmes over the past five years. In addition, the APC Academic Head has been the external reviewer for the actual APC since its inception in 2014. Furthermore, its professional programme has undergone rigorous assessment by the SAICA Accreditation Review Panel.

Q3.5: Is the APC Professional Programme offered on a face to face or online basis?

A: EPC will offer a fully serviced programme comprising face to face contact sessions at designated campuses in Midrand, Durban and Cape Town (the specific addresses to be advised before the commencement of the programme in March 2021). Any other regions will be supported via the online programme. The online programme is delivered via a combination of live streaming of the scheduled contact sessions, pre-recorded sessions and screencasts. All the videos are accessible via our student portal at portal.endunamoo.co.za.

Q3.6: Where will the formal case study assessments be held?

A: The candidates based in Gauteng, Durban and Cape Town will be required to come to our campus for the formal case study assessment. All other candidates will be provided with details of the venues at which the formal assessments would be held. The venues selected will be near the central business district in those regions.

Q3.7: What course materials are provided during the professional programme?

A: It is noteworthy that this is not a technical course but rather a professional programme. Therefore, our approach to course materials is different to what candidates would have experienced during CTA and ITC. The course materials will, as a minimum, include the business writing workshop material, discussion material for each phase, milestone assignments (individual and group) and case-study based assessments.

Q3.8: My employer is paying the EPC fees on my behalf; do I need to pay the non-refundable registration fee?

A: The registration fee is waived if you provide a written confirmation of the employer’s commitment to settle the fees due to EPC. However, the account remains the responsibility of the candidate if, for whatever reason, the employer does not settle the account in full. If the employer settles the account after the candidate has paid the registration fee, the credit due to the candidate will be refunded within 72 hours of receipt of proof of banking details.

Q3.9: How long does it take for results to be released after each assessment?

A: Based on our enrolment figures and the need to deliver comprehensive and personalised feedback, we envisage that it would take between two to three weeks to release the results after each milestone assessment.

Q3.10: How do I become eligible to receive a certificate that would allow me to sit for the APC2020?

A: Our professional programme has several milestones that encourage consistent commitment throughout the programme. Prior to awarding a certificate of eligibility, we consider both the submissions of the assessments as well as the quality of those submissions. Resubmissions are strongly encouraged in order to ensure that the objective of the assessment is achieved for each candidate. In addition, the engagement in the mentorship programme would contribute to our evaluation of our candidates’ competence.

Q3.11: Do all the milestone assessments have the same weighting?

A: No, greater weighting is given to the three case study assessments and, as a minimum, candidates need to ensure that they achieve an overall evaluation of “Competent” or “Highly Competent” for two of the three cases. Candidates are reminded that although greater weighting is given to the case studies, these are not the only primary indicators of competence.

Q3.12: What happens if I am enrolled into the Accelerated Professional Course awaiting the ITC June 2020 results, and when the results are released, I find that I am not successful?

A: 75% of the fees paid towards the APC Accelerated Course will be transferred into the ITC Repeaters Course that is offered by Endunamoo Board Course. The balance of the fees (25% of the amount paid to us) will be rolled forward into our APC Professional Programme ahead of APC2021. Unfortunately, we will not allow candidates to complete the course should they not successfully complete their ITC.

Q3.13: What happens if I am found not to have met the level of competence to be awarded a certificate of eligibility by Endunamoo Professional Course. What are my options?

A: We encourage all our candidates that do not meet the level of competence required to sit for the APC assessment to enrol into our APC Deferred Course. This course is primarily aimed at providing an extended professional development support ahead of the APC for 2021. This programme will be candidate specific and a development programme will be designed to meet all the areas in which the candidate fell short in terms of the critical skills required for success

Q4.1: How does the delivery of material work?

A: We deliver all lecture materials to online candidates at any RSA address of their choice at no additional costs.

Q4.2: I am a Face2Face registered candidate and I am unable to attend classes but plan to catch the livestream and online videos, can I rather arrange for the courier of my course materials to my desired address?

A: Certainly. However, we kindly request that you notify your Candidate Caretaking Officer to arrange for the delivery. Kindly note that this request can only be accepted and executed if it is made within the first week following the commencement of the term or programme.

Q4.3: Does Endunamoo deliver course materials to a destination beyond the borders of South Africa, e.g. to Zimbabwe or Namibia?

A: Yes, we have reputable and reliable service providers that assist with the courier of materials to international destinations. However, courier to international destinations attracts a surcharge of R1 500 in addition to the  applicable tuition fee. This amount is required in full prior to us delivering the materials.

Furthermore, please note that the courier company we use will further charge you import duties of approximately 10% to 20% of the courier fees depending on the destination upon the delivery of the course materials.

Q4.4: How long does it take to receive the material?

A: If you are within Gauteng delivery happens within 24 hours following confirmation by our courier team, if you are outside Gauteng it takes 2 – 3 working days, and if you are outside South Africa it takes about 5 working days. It is important to note these are approximate times based on the service level agreement we have with the external courier companies and there might be delays that are outside our control, e.g. delays at customs clearance.

Q4.5: What do you need from me to ensure an efficient and speedy delivery?

A: Candidates are requested to provide us with a full detailed address in writing. We require both work and residential addresses in case our delivery team is unable to reach you during work hours (and you are comfortable for us to deliver the course materials after hours at your residential address). In addition, we require that you advise of an alternative contact number in case the delivery team is unable to reach you at the time of delivery.

Q4.6: How will I know of the time of the delivery?

A: The delivery team will contact you directly to arrange for delivery. It is your responsibility to advise on a suitable time of delivery as well as the respective address. No delivery will take place until the time and address is confirmed in writing. Changes to these should be communicated at least a day prior to the date of delivery to avoid additional fees being charged to you.

Q4.7: The delivery team arrived for delivery during a time when I was unexpectedly engaged. Will they go back with my course material should I fail to respond to them immediately?

A: We understand that life and work is rather unpredictable at times and that is the reason we ask for alternative contact numbers in case you are unexpectedly engaged. Our driver is instructed to courteously contact you upon arrival at the confirmed address, contact you three times via the appropriate channels, failure to which the driver shall then contact your alternative contact number, and failure to that, the driver shall wait for 10 minutes at your confirmed address prior to returning with the course materials.

For couriers executed on our behalf by an external service provider, their standard policy with regards to contacting you to arrange for delivery would apply. We request that you keep your phone close to you in order to ensure that you do not miss delivery as they might not be as courteous as our delivery team.

Q4.8: I have missed the delivery of my course materials, what do I do now?

A: Endunamoo shall arrange for another delivery. However, additional delivery requests shall attract a fee of R75 for Gauteng residents and R125.00 for all other candidates outside the Gauteng province. Candidates may avoid this fee by arranging to collect the materials from our campus.

Q4.9: As an international candidate, how will I receive my course material if the South African borders close?

A: Endunamoo is fully compliant with all the laws and regulations put in place by the SA government to combat COVID-19. As a result, we will not be shipping material should the borders close for a certain period. However, Endunamoo will still ensure that you have full access to all your materials online, via our online platform

Q5.1: How much do you charge for transport?

A: Costs are charged as follows: R2,50 per km when paying after each class or per trip, R2,25 per km when paying weekly or R2,00 per km when paying per term. The transport manager has the final say on pricing.

Q5.2: Is there a minimum charge applicable?

A: The minimum price per trip is R30 regardless of the payment options applicable.

Q5.3: If I take the weekly or term payment option and I miss a class, do I get a credit or refund?

A: Unfortunately, no. No credits or refunds are applicable.

Q5.4: If I take the weekly or term payment option and a class is cancelled, do I get a credit or refund?

A: A credit will be granted to you. This credit can be used to offset a day when we have an unscheduled class or at any future date. However, we regret to advise that no refunds will be applicable.

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Q6.1: Can the online students attend the CTA Revision course?

A: Yes, online candidates are eligible to attend the revision course.

Q6.2: What are the prices for the CTA Revision?

A: The prices for the CTA Revision course can be accessed by clicking here.

Q7.1: Where is Endunamoo located?

A: Our campus is based in Midrand, The Link, 676 Gallagher Avenue, Halfway House. When you are using the GPS search for Endunamoo School of Accounting, it will lead you straight to campus.

Q7.2: How far are you from public transport?

A: We are conveniently 5-10 minutes’ walk away from Midrand Taxi Rank and 10-15 minutes’ walk away from Midrand Gautrain Station.

Q7.3: Do you have other branches besides in Midrand?

A: Currently we only have one branch, we are hoping to open more soon. In the meantime, our Online classes cater for people from all areas in and outside South Africa.

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Q8.1: Are candidates allowed to use the premises to study?

A: Yes, our premises are available 24 hours for use by candidates. However, students are requested to speak to one of our friendly admins in order to be granted access to the premises.

Q8.2: How long does it take to get a response from the support team?

A: During working hours, we strive to respond to all your queries within 60 minutes (1 hour). After working hours, the response might be delayed.

Q8.3: How long does it take to get a response from the lecturers?

A: Candidates are requested to allow a maximum of 24hours response time on WhatsApp platform and 48hours response time via email.

Q8.4: What time do classes start?

A: For the CTA programme, weekday classes are in the evening from 18h00 to 21h30, and a full day session on Saturday from 8 am to 3 pm. For the ITC programme, weekday classes are in the evening from 18h00 to 21h30 and full day sessions on weekends from 08h00 to 16h00.

Q8.5: As an Online student can I attend Face2Face classes?

A: Unfortunately, Face2Face classes are exclusive to students on the Face2Face programme only. However, Online students can livestream lectures and access recorded lecture videos at any time of their convenience. As an online candidate you are eligible to come to campus to write the mock tests or mock examinations for the course registered for.

CTA SUPPLEMENTARY PROGRAMME

NEWLY REGISTERING CANDIDATES

Q: I am interested in joining your supplementary programme, how do I go about it?

A: If you are a newly registered candidate, you will need to first create a profile on MyUniverse via this link: https://myuniverse.endunamoo.co.za/register/. Once registered, you will need to proceed to your profile menu and click ‘Add Course’ and then proceed to the CTA Supplementary Courses to add the respective courses. If you are an existing candidate, by virtue of having been registered for the CTA Support Course 2020 (CTA2020) or CTA Revision Course 2020 (CTAR2020), you will already have an active account. All you need to do is login and proceed to ‘Add Course’ to register for the respective supplementary programme.

Q: How much is the tuition fee for a newly registering candidate?

A: The fee is R1 000 per module. However, if you register for all five modules, you pay only R4 000. For all five, you will need to select the course icon that says all five modules, rather than add all the five individual modules in order to be charged R4 000 for the programme.

Q: What are the payment terms available for the supplementary programme?

A: There are no payment terms applicable. You will be required to pay the tuition fee for the supplementary programme in advance prior to being granted access to course material available on MyUniverse.

Q: What does one get when I register for the supplementary programme with Endunamoo?

A: You receive access to the CTA2019 and CTA2020 videos. This will give you access to all the topics that are covered as part of the CTA2020 syllabus, and therefore ensure that you are able to revise all the topics ahead of the supplementary examination. In addition, you will receive online access to all the notes, tutorials, preparatory tests, and examinations that were delivered during the 2020 academic year. For the tutorials, preparatory tests and examinations, you will also get access to the review sessions for those assessments. If you are based in South Africa and registering for the first time, you will also receive complimentary printed notes and related lecture example solutions for the course.

Q: When can I expect to receive printed material?

A: Login to MyUniverse account and on the left navigation panel, select ‘CTA Material Delivery’ and submit a request for material. However, delivery will only be facilitated between 21 December to 23 December 2020 and will resume on 4 January 2021 until 10 January 2021. Any registrations thereafter will not be entitled to printed material as it will not be feasible to ensure that they reach before the supplementary examinations, commencing on 18 January 2021.

Q: How do I get my MyUniverse account to be activated?

A: You will need to send the proof of payment to finance@endunamoo.co.za. In order to avoid delays, please ensure that you use the correct reference number. Use the following reference, CTAS [Your Initials] [Your Surname] and order reference number. Requests for account activation will be processed throughout the period except on the public holidays, 25 December 2020, 26 December 2020, and 1 January 2021.

EXISTING / RETURNING CANDIDATES

Q: I am interested in joining your supplementary programme, how do I go about it?

A: If you are an existing candidate by virtue of having been registered for the CTA Support Course 2020 (CTA2020) or CTA Revision Course 2020 (CTAR2020), you will already have an active MyUniverse account. All you need is to login and proceed to ‘Add Course’ to register for the respective supplementary programme.

Q: How much is the tuition fee for CTA2020 candidates?

A: For CTA2020 candidates, no tuition is applicable for the modules that you have already registered for, as part of the CTA Support Course. This means that FULL CTA Support Course candidates do not pay anything towards the supplementary programme. If you are registered for support in specific individual modules, the supplementary programme will be provided at no additional cost only for those modules registered for as part of the CTA Support Course. However, should you wish to secure support for additional modules that were previously not added as part of the support programme, you will be treated as a new candidate for that module, and the full tuition of R1 000 will be payable.

Q: How much is the tuition fee for CTAR2020 candidates?

A: For CTAR2020 candidates, a tuition fee of R500 is applicable for the modules that you have already registered for, as part of the CTA Revision Course. This equates to a 50% discount to the normal supplementary tuition of R1 000 per module and R4 000 for the five modules. This means that FULL CTA Revision Course candidates will pay R500 per module and R2 000 for all five modules. However, should you wish to secure support for modules that were previously not added as part of the revision programme, you will be treated as a new candidate for that module, and the full tuition of R1 000 will be payable.

Q: How do I get my account activated so that I can register for the supplementary programme?

A: You will need to email your Caretaker, Zeliya Banda, at ctacare@endunamoo.co.za and cc our finance team at finance@endunamoo.co.za to confirm your registration. Your email should include a screenshot of your results reflecting your student number and the modules for which you are currently allowed to sit for the supplementary examinations. Please attach the system generated invoice confirming that you are enrolled into the correct modules, for which a supplementary opportunity is granted. For CTA2020 candidates, your account will be immediately activated for the modules for which a supplementary opportunity is granted. For CTAR2020 candidates, your account will be activated once we have received payment for tuition fees mentioned above.

Q: What if my invoice includes modules for which the applicable tuition fee is outstanding?

A: If you register an additional module that is chargeable, e.g. in accordance with the fee structure described above or you are registered for a module for which you are not awarded a supplementary opportunity, your account will remain suspended until payment is received for those outstanding modules. It is therefore advisable for you to have two enrolments, one for which access can be immediately granted, and one for which the modules have a tuition fee applicable.

By way of example and to clarify, you were registered with Endunamoo for only CTA2020 – MAC4862 during the 2020 academic year, however you have now been awarded a supplementary opportunity for MAC4862 and FAC4864, and wish to enrol for both modules with Endunamoo as part of the supplementary programme. We confirm that you will not be charged an additional fee for MAC4862 but a full tuition of R1 000 will be applicable for enrolment into the FAC4864 supplementary programme. If you register the two as part of your enrolment into the supplementary programme, your account will only be activated when we have received the full payment of R1 000 that is related to the FAC4864 supplementary programme. However, to immediately activate the MAC4862 supplementary programme for which no tuition fee is applicable, we recommend that you register for it separately, and send the request separately for it in accordance with the instruction above and it will be activated immediately. Then you will follow a separate process for FAC4864 supplementary programme, by enrolling for it separately, making a separate payment for it and sending only the proof of payment to finance@endunamoo.co.za (i.e. the process that is applicable for newly registered candidates).

Q: What are the payment terms available for the supplementary programme?

A: No payment terms are applicable. You will be required to pay the tuition fee for the supplementary programme in advance prior to being granted access to course material available on MyUniverse.

Q: What if my Endunamoo account has an outstanding balance?

A: Unfortunately, your account will remain suspended until we have received full payment or an alternative payment arrangement is concluded. You will need to contact finance@endunamoo.co.za to discuss and agree on alternative payment terms prior to having your account activated if you are a CTA2020 candidate, or prior to being entitled to a 50% discount if you are a CTAR2020 candidate.

Q: What do I get when I register for the supplementary programme with Endunamoo?

A: You will receive access to the CTA2020 and CTAR2020 programmes, i.e. online access to all lecture videos and tutorial review sessions, and access to all course material including lecture notes, lecture example solutions, tutorials, preparatory tests and preparatory examinations.

Q: When can I expect to receive printed material?

A: No additional printed material will be issued for CTA2020 and CTAR2020 candidates.

Q: How do I get my MyUniverse account to be activated?

A: You will need to send the proof of payment to finance@endunamoo.co.za. In order to avoid delays, please ensure that you use the correct reference number. Either use the following reference, CTAS [Your Initials] [Your Surname] and order reference number. Furthermore, please ensure that you carefully read and follow the instructions included in this FAQs. Request for account activation will be processed throughout the period except on the public holidays, 25 December 2020, 26 December 2020, and 1 January 2021.

Q: I would like to register for ITC Preparatory Course in preparation for ITC April 2021. What is the cost of the programme and what are the payment terms?

A: The fee for the ITC Preparatory Course is R5 000 for newly registering candidates. In this case, a newly registered candidate refers to all candidates who will be registering for ITC Programme with Endunamoo for the first time, other than those candidates who will be sitting for the Zimbabwe ITC with ICAZA. For Zimbabwe ITC candidates, a fee of R4 000 is payable; however, the programme does not include access to the TAX discipline which is based on South African TAX (i.e. Endunamoo does not offer a programme which includes TAX based on Zimbabwe legislation).

The payment terms are structured such that 50% payment is required upon registering prior to your online account being activated and you receiving any course material from us. The balance of the payment is payable over two equalinstalments, payable at the end of February 2021 and March 2021.

Q: I sat for the UNISA CTA examinations in October / November 2020 and unfortunately, I have not received my results. However, I would like to register for the ITC Preparatory Course while I wait for the release of the results. What is the process involved in that regard?

A: If the results have already been released by UNISA, unfortunately you will be treated as a newly registering candidate and the terms applicable for newly registering candidates will also apply to you.

However, should UNISA not have released the CTA results, and the ITC Preparatory Course is due to commence, you are welcome to register and a non-refundable deposit of R500 will be payable immediately upon registration. The payment of this amount will entitle you to secure access to the online material and videos. Once the results are released and you find that you are successful, you may top it up to ensure it meets the required minimum registration fee. The top up amount is required within 48 hours following the release of the CTA results, failure of which will result in the immediate suspension of your account.

Q: I sat for the CTA examinations in 2020, I received my results and I found out that I was afforded an opportunity to sit for supplementary exams. I have now written the supplementary examinations and would like to register for the programme while I wait for the results. What is the process involved in that regard and what payment terms are applicable?

A: You are welcome to temporarily register for the ITC Preparatory Course until the earlier of 15 March 2021 and the release of your CTA Supplementary examination results. In terms of the applicable fee and the payment terms, the standard programme fee of R5 000 will be applicable. You will also be required to make a non-refundable deposit of 50% towards your tuition; however, your first instalment due at the end of 28 February 2021 will be waived until the release of your results.

Your registration will remain valid until 15 March 2021, after which you will be given an option to finalise your registration or take a 50% voucher / credit of the non-refundable deposit paid to us (i.e. you will be given a voucher / credit to the value of R1 250 being 50% of the initial deposit of R2 500). This voucher / credit can only be redeemed against registration into any of the programmes offered by Endunamoo, i.e. registration into either our CTA or ITC Programme or APC Professional Programme within the 2021 academic year (i.e. voucher / credit is valid until 31 December 2021 and applicable for a programme commencing before 31 December 2021). The voucher / credit is non-transferrable and cannot be exchanged for cash.

Q: I was your ITC2020 Accelerated Course or Deferred Course candidate and sat for the ITC November 2020 examination. I am not feeling confident about my outcome and I would like to register for ITC Preparatory Course for ITC April 2021 while I wait for the ITC November 2020 results, what are the fees and payment terms applicable in that case?

A: The applicable fee is R3 000 for all our previously registered candidates other than those candidates who will be sitting for the Zimbabwe ITC with ICAZA. For Zimbabwe ITC candidates, a fee of R2 750 is payable; however, the programme does not include access to the TAX discipline which is based on South African TAX (i.e. Endunamoo does not offer a programme which include TAX based on Zimbabwe legislation). This is provided that your account was up to date, otherwise any outstanding balance will need to be settled prior to being enrolled into the programme.

In terms of the payment terms, a non-refundable registration fee of R1 250 is required to cover access to online materials and printed materials. Once the results are released on 26 February 2021, and you find that you are not successful, you will be required to top up the registration fee to ensure it meets the required minimum registration fee and pay the outstanding balance by 31 March 2021. If you are successful, you will be given a 50% voucher / credit of the non-refundable deposit paid to us (i.e. you will be given a voucher / credit to the value of R625 being 50% of the initial deposit of R1 250). This voucher / credit can only be redeemed against registration into the APC Professional Programme within the 2021 academic year. The voucher / credit is non-transferrable and cannot be exchanged for cash.

Q: I was never registered with Endunamoo ITC Board Course and I am also waiting for the release of the ITC November 2020 results. I am not feeling confident about my outcome and I would like to register for ITC Preparatory Course for ITC April 2021 while I wait for the ITC November 2020 results, what are the fees and payment terms applicable in that case?

A: You are welcome to temporarily register for the ITC Preparatory Course until the 28 February 2021, being the date after the release of your ITC Preparatory Course examination results. In terms of the applicable fee and the payment terms, the standard programme fee of R5 000 will be applicable. You will also be required to make a non-refundable deposit of 50% towards your tuition. The top up amount is required within 48 hours following the release of the ITC results, failure of which will result in the immediate suspension of your account.

Once the results are released on 26 February 2021, and you find that you are not successful, you will be required to top up the registration fee to ensure it meets the required minimum registration fee and pay the outstanding balance by 31 March 2021. If you are successful, you will be given a 50% voucher / credit of the non-refundable deposit paid to us (i.e. you will be given a voucher / credit to the value of R1 250 being 50% of the initial deposit of R2 500). This voucher / credit can only be redeemed against registration into the APC Professional Programme within the 2021 academic year. The voucher / credit is non-transferrable and cannot be exchanged for cash.

Q: Which Endunamoo programmes qualify for data reimbursement?

A: Currently, only the CTA Support Course: FULL qualify for our data reimbursement benefit. The full programme is the programme that includes support for the five modules (AUE4861/2; FAC4861/3; FAC4862/4; MAC4861/2 and TAX4861/2).

Q: When does the registration for the CTA Support Course: FULL closes?

A: The registration for the CTA Support Course: FULL closes on 31 July 2021. Therefore, any candidate that registers for any of our CTA courses after 31 July 2021 will not be eligible for the data reimbursement benefit. This further means that no benefit is applicable during the CTA Supplementary Course.

Q: When does the data reimbursement benefit start?

A: The benefit is available from 1 February 2021 until 31 October 2021. If you join the programme at any point during the month, the benefit will only apply from the first day of the following month, e.g. if you register on 10 May 2021, you will only start benefiting for the data reimbursement as from 1 June 2021.

Q: How much can I claim as part of the data reimbursement benefit?

A: You can claim the actual monthly invoice amount subject to a maximum amount of R250. This means that if the invoice is for R200, you can claim up to R200. However, if your invoice is for R400, the maximum amount you can claim is R250.

Q: Which packages does Endunamoo recommend for candidates to take?

We have no particular preference service provider, and you are encouraged to consider the best package for yourself based on network quality, acquisition cost and the monthly costs. We however recommend candidates to consider month to month contracts to avoid undue financial commitments post COVID-19 period. These are generally available online from these service providers (no preference at all):

Afrihost (https://www.afrihost.com/fixed-lte/): The cheapest package is R199 pm for 60GB (MTN) or 40GB (Telkom). However, a qualifying modem is required. Please refer to the service provider’s terms and conditions.

Rain (https://www.rain.co.za/): The cheapest package is R250 pm for 19 hours unlimited off-peak data.

Takealot (https://www.takealot.com/rain-4g-sim-unlimited-4g-data-24-7-only-r479-p-m/PLID58242431): The package available is R479 pm for unlimited 4G access, 24/7.

Q: What do I need to successfully lodge a claim for my monthly data reimbursement?

A: You will need a monthly invoice from an internet service provider (such as MTN, Rain, Telkom or Vodacom). The invoice should be in your names as provided during your registration. Otherwise, if the invoice is not in your name, the invoice should bear the address that you provided during registration along with proof that you reside at the provided address. Alternatively, you may provide proof that the funds to pay for the data account are paid directly from an account that is in your names.

Q: Do I need to be on contract for me to be eligible for the data reimbursement programme?

A: No, even if you are on a prepaid package or pay as use data package, you are eligible to participate in the data reimbursement benefit. However, the data purchases or sim card should be in your names and it should be the number that you provided to us during the registration. Acceptable verification in this regard will be confirmation of airtime or data top up messages on to the said number. You will need to take screenshots and paste them on a word document and PDF them so that you can upload on the reimbursement tool.

Q: How do I submit a data reimbursement claim?

A: For your claim to be eligible, you will need to submit it via MyUniverse. Please login  and navigate to My Tools >> Data Reimbursement and accurately complete all required fields.

Q: By when do I have to submit a data reimbursement claim?

A: You are required to submit your monthly invoice by the 7th each of month. We regret that failure to do so will result in your claim being invalid. Unfortunately, no exception will be made in this regard.

Q: How long does it take for the claim to be processed?

A: All the claims received will be processed by the 10th of each month. If your claim has not been processed for any reason, you can reach out to finance@endunamoo.co.za for urgent assistance.

Q: Can I choose if I want cash or a credit against my outstanding tuition fee balance?

A: No, the policy is such that a credit will be processed against your outstanding tuition fee balance if your account is not fully settled. If your account has been fully settled, a cash payment would be processed into the banking account details that you would have provided to us during the claim process. Please note that it is your sole responsibility to ensure that the banking details you have provided to us are valid and accurate. We regret that we will not issue either a credit or a cash payment if your account is in arrears by more than 30 days.

Q: How will I know that my claim has been successfully processed or rejected?

A: You will need to log into MyUniverse and navigate to My Finances >> My Data Claims to view the status of your claims. The following four status are available: 1) Processing – to confirm that your claim is received, and it is still being processed; 2) Paid – to confirm that a cash payment has been made; 3) Credit – to confirm that a credit has been processed against your account. The credit will also be reflected on your statement which is available under ‘My Finance’ menu; 4) Rejected – to confirm that your claim has not been approved. Please contact finance@endunamoo.co.za for reasons as to why your claim was not approved.